DATA DELETION POLICY – SACHA OMON AI
Last updated: October 12, 2026
This Data Deletion Policy explains how customers, authorized users and individuals interacting with Sacha Omon AI may request deletion of personal data processed through Sacha Omon services.
Sacha Omon AI is proprietary agentic AI software powered by Sacha Engine, including RAG, multichannel communications, voice, lead generation, hosted pages, dashboards and related services.
Commercial website: https://sacha-omon.app
Privacy contact: sacha@sacha-omon.com
1. Scope
This Policy applies to personal data processed through Sacha Omon AI services, including, where applicable:
- account and profile information;
- leads and contact information;
- web, WhatsApp, Messenger, e-mail and SMS interactions;
- telephone and voice interaction data;
- call recordings and transcriptions where recording is enabled;
- CRM data and connected-system data;
- documents and knowledge-base content used in RAG;
- files and content uploaded by customers;
- appointment and booking data;
- hosted landing-page and form submissions;
- technical and usage data associated with the relevant account or interaction.
2. Customer-controlled data
Where Sacha Omon processes personal data on behalf of a business customer, that customer generally acts as the controller or business responsible for determining why and how the data is processed.
Individuals should normally submit deletion requests directly to the business with which they interacted.
Where legally required and technically possible, Sacha Omon will assist its customer in responding to valid deletion requests relating to data processed on that customer’s behalf.
3. Requesting deletion
A deletion request may be submitted by e-mail to:
The request should include sufficient information to identify the relevant account, interaction or data, without providing unnecessary sensitive information.
Sacha Omon may request reasonable verification before acting on a deletion request in order to protect users, customers and account security.
4. Account deletion
A customer may request closure of its Sacha Omon account and deletion of Customer Data in accordance with its contract, applicable law and the Sacha Omon Privacy Policy.
Account deletion may result in permanent loss of:
- configured AI agents;
- RAG knowledge bases;
- conversation histories;
- leads and CRM-related data stored within the Sacha Omon environment;
- hosted pages and forms;
- call or messaging history;
- configuration data;
- integrations and associated settings.
Customers should export any data they are legally required to retain before requesting final deletion.
5. Deletion process
Following a valid deletion request, Sacha Omon will take reasonable technical and organizational measures to delete or irreversibly anonymize the relevant personal data from active systems, subject to:
- applicable legal obligations;
- contractual retention requirements;
- fraud, security and abuse prevention;
- dispute, chargeback or litigation preservation;
- accounting and tax requirements;
- legally required records;
- backup and disaster-recovery cycles;
- technical limitations of third-party services used for specific features.
Data contained in backups may remain until the relevant backup is overwritten or expires in accordance with Sacha Omon’s backup and retention procedures, provided that such data remains protected and is not restored for ordinary business use.
6. Third-party services and connected channels
Depending on the features used, certain data may also be processed by third-party services or channels, including communications, cloud infrastructure, advertising, messaging, payment or CRM providers.
Deletion of data from Sacha Omon does not automatically delete data independently retained by a third party acting under its own terms or as a separate controller.
Where Sacha Omon acts as processor and a third party acts as subprocessor, Sacha Omon will handle deletion in accordance with the applicable contractual and legal framework.
Customers may also need to submit separate deletion requests directly to third-party platforms where those platforms independently control the relevant data.
7. Meta, WhatsApp and connected platforms
Where Sacha Omon is connected to Meta, WhatsApp, Messenger or other third-party platforms, deletion requests relating to data originating from those platforms may be subject to the technical and legal rules of the relevant platform.
Sacha Omon will delete data under its control when legally and technically required, but cannot guarantee deletion of copies independently retained by a third-party platform.
8. Data that may be retained
Sacha Omon may retain limited information after a deletion request where necessary and lawful, including information required to:
- comply with tax, accounting or legal obligations;
- establish, exercise or defend legal claims;
- prevent fraud, abuse or security incidents;
- maintain evidence of consent, opt-out or deletion requests;
- comply with regulatory or law-enforcement obligations;
- maintain records of contractual transactions;
- protect Sacha Omon, its customers and third parties.
Where possible, retained information will be minimized and restricted from ordinary operational use.
9. United States privacy rights
Where applicable, residents of U.S. states with privacy laws may have rights to request deletion of personal data, subject to statutory exceptions.
Requests may be sent to sacha@sacha-omon.com.
Sacha Omon will process qualifying requests in accordance with the applicable law and may require verification of identity or authority.
Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.
10. European and UK privacy rights
Where the GDPR or UK GDPR applies, individuals may have a right to erasure under applicable law, subject to legal exceptions.
Where Sacha Omon acts as processor, requests concerning Customer Data should generally be directed to the relevant Sacha Omon customer acting as controller.
Sacha Omon will assist the relevant customer where required by applicable data-protection law and contractual obligations.
11. Children and prohibited content
Sacha Omon is intended for business use and is not designed for children.
Content involving sexual exploitation or abuse of minors is strictly prohibited. Sacha Omon may immediately disable access, preserve evidence and make legally required reports where such content is detected or reported.
Deletion requests do not prevent Sacha Omon from preserving information where retention is required by law, necessary for safety, or required for reporting and enforcement purposes.
12. No training of shared general models with Customer Data
Customer Data, including RAG documents, conversations, call data, CRM information and lead data, is not used by Sacha Omon to train a general AI model shared across customers or commercialized as a model trained on a customer’s proprietary data.
Deletion of Customer Data therefore does not depend on removal from any Sacha Omon cross-customer training dataset.
13. Changes to this Policy
Sacha Omon may update this Data Deletion Policy to reflect changes in law, technology, infrastructure or services.
The version published on the official Sacha Omon website is the current version.
14. Contact
For deletion and privacy requests:
Official commercial website: