GENERAL TERMS AND CONDITIONS OF SALE, SUBSCRIPTION AND USE – SACHA OMON AI

B2B SaaS solution for agentic AI agents, RAG, multichannel communications, voice and lead generation

Version dated October 2, 2026

Preamble

These General Terms and Conditions of Sale, Subscription and Use (the “Terms”) govern the provision and use of the solutions marketed under the Sacha Omon AI brand, including through sacha-omon.app, sacha-omon.ai, sacha-omon.com, their subdomains, interfaces, applications, dashboards, hosted pages, widgets, APIs, connected channels and any other official domain operated by Sacha Omon.

Sacha Omon AI is a solution intended exclusively for business users. It enables the creation, configuration and operation of an agentic AI agent powered by a RAG knowledge base and capable, depending on the subscribed offer and activated channels, of answering, qualifying, following up, booking appointments, transferring to a human team, handling written or voice conversations and contributing to the management of customer-acquisition campaigns. Features may in particular be deployed on the Web, WhatsApp, Messenger, e-mail, SMS, telephone and, where available and activated, voice or calling features within WhatsApp.

These Terms are designed for international commercialization, including to customers established in Europe, the United States and other territories. Mandatory rules applicable in the Customer’s country or to End Users remain applicable where they cannot lawfully be excluded by contract.

Any order, subscription, activation, payment, acceptance of a quotation or proposal, use of the Solution after these Terms have been made available, or electronic acceptance by means of a checkbox or confirmation button constitutes acceptance of these Terms.

Article 1 — Identification of the Provider

The Services are provided under the brand and trade names “Sacha Omon” / “Sacha Omon AI” by Salomon Sylvain Bellaïche (בלעיש סלומון סילבאן), a sole proprietor registered in Israel as an עוסק מורשה (VAT-registered business operator), registration number 342810983, trading under the business name “Sacha Omon”.

Business address: 46 Dizengoff Street, Netanya, Israel. Contractual e-mail address: sacha@sacha-omon.com.

“Sacha Omon”, “Sacha Omon AI” and the other signs used to identify the Solution constitute trademarks, trade names and/or distinctive signs used by Salomon Sylvain Bellaïche, subject to any rights that may subsequently be filed, registered, acquired or transferred. Nothing in these Terms shall be construed as representing that a trademark registration exists in any particular territory unless such registration is expressly stated.

As of the date of this version, Sacha Omon AI is not a legal entity separate from its operator. In these Terms, “Sacha Omon” means the operator identified above and, following any assignment, contribution, reorganization, incorporation, novation or transfer carried out in accordance with Article 34, the entity that succeeds it in operating the Solution.

Article 2 — Business Customers Only

The Solution is offered exclusively to natural persons or legal entities acting for professional, commercial, entrepreneurial, institutional or non-profit organizational purposes. The Customer represents that it is not contracting primarily for personal, family or household use.

Any person accepting these Terms on behalf of a company, organization or other entity represents that he or she has the authority required to bind that entity. Failing such authority, that person may be held personally responsible for the Order to the extent permitted by law.

If, notwithstanding this restriction, a person benefits in its territory from mandatory rights attaching to consumer status or to a protected small-business status, those mandatory rights shall prevail only to the extent that they cannot validly be waived or excluded.

Article 3 — Definitions

“Customer” means the business user that subscribes to or uses the Services. “Authorized User” means any person authorized by the Customer to access its account or environment. “End User” means any prospect, customer, employee, visitor or other person interacting with a Sacha Omon agent or a connected channel.

“Solution” or “Services” means all Sacha Omon features subscribed to by the Customer, including the agentic AI agent, RAG, Sacha Omon Builder, Sacha Omon Booking, Sacha Omon AI Dashboard, Sacha Omon Call, widgets, hosted pages, integrations, connectors, voice features and, where applicable, the Alix platform.

“Order” means any online subscription, checkout, quotation, purchase order, commercial proposal, accepted invoice, special offer or specific agreement identifying the applicable offer, term, billing frequency, volumes, channels, options and/or prices.

“Customer Data” means all data, files, documents, content, histories, messages, recordings, contact details, CRM data, knowledge bases, business rules and other information submitted to the Solution or generated for the Customer in connection with its use of the Solution.

“Customer Content” means all texts, catalogs, prices, scripts, trademarks, images, videos, offers, commercial terms, instructions, knowledge bases, rules and documents provided, selected or approved by the Customer.

“RAG” means the retrieval-augmented generation mechanism enabling the agent to retrieve information from a knowledge base configured for the Customer in order to produce contextualized responses.

“Token” means an internal consumption unit used by Sacha Omon to measure all or part of the actions, processing or interactions carried out by the Solution. A Token is not currency, a digital asset or a financial instrument and has no cash redemption value.

“Third-Party Services” means any service, network, platform, API, communications carrier, cloud provider, AI model provider, advertising platform, payment service, CRM or other technology supplied by a third party and used directly or indirectly with the Solution.

Article 4 — Contract Documents and Order of Precedence

The contract between Sacha Omon and the Customer consists, in descending order of priority, of: (i) a specifically signed agreement, if any; (ii) the accepted Order or checkout; (iii) any expressly accepted special terms; (iv) the Data Processing Addendum where applicable; (v) these Terms; and (vi) any service specifications and documentation expressly incorporated by reference.

The Customer’s general purchasing terms, vendor policies, procurement portals or other unilateral terms are excluded unless expressly accepted in writing by Sacha Omon.

Commercial pages describe the offers available at the time they are viewed. The material terms of the Order accepted by the Customer, including term, price, included volumes and options, prevail over any later version of the pricing page for the contractual period already committed.

Article 5 — Contract Formation and Electronic Acceptance

The Contract is formed upon the earliest of the following events: electronic acceptance of these Terms, validation of a checkout, payment, signature of a quotation or Order, activation of the Service at the Customer’s request, or commencement of use by the Customer after the Terms have been made available.

The Customer agrees that electronic records, timestamps, order confirmations, e-mails, checkout records, invoices, activation logs and account data may be used as evidence of the formation and performance of the Contract, subject to any mandatory rule to the contrary.

Activation of certain features may require additional validation by a Third-Party Service, including verification of a telephone number, advertising account, WhatsApp Business account, display name, domain, business identity or regulatory documentation.

Article 6 — General Description of the Solution

Depending on the subscribed offer, Sacha Omon may provide an agentic AI agent using RAG and Customer-specific business rules to interact with End Users, collect information, qualify inquiries, answer questions, handle objections, follow up, propose or book appointments, create or update prospect records, transfer a conversation to a human and perform other configured actions.

The Solution may include, among other things: Sacha Omon Builder for creating and evolving the agent; Sacha Omon Booking; landing pages or hosted pages for appointment booking, e-commerce, corporate presentation or lead generation; Sacha Omon AI Dashboard for monitoring prospects and conversations; Sacha Omon Call for team calling; Web widgets; integrations with Customer tools; and Alix for creating, managing and monitoring acquisition campaigns where that option is subscribed to.

Channels that may be activated include the Web, WhatsApp, Messenger, e-mail, SMS and telephone. Voice capabilities may include inbound and outbound telephone calls, voice through Web interfaces, audio messages and, where technically available and permitted, calling features within WhatsApp.

Where Sacha Omon enables the Customer to create, publish or host a landing page, appointment-booking page, e-commerce page, corporate page or any other user journey, Sacha Omon provides a technology tool and hosting service. Unless expressly agreed otherwise in writing, Sacha Omon does not become the seller, merchant, distributor, commercial agent, importer or supplier of the goods or services offered by the Customer to End Users. The Customer remains solely responsible for its products, prices, descriptions, offers, warranties, sales terms, tax obligations, delivery rules, refunds, permits, licenses, sector-specific compliance and relationships with its own customers.

Unless expressly stated otherwise in writing, Sacha Omon does not operate a marketplace on behalf of the Customer, is not a party to sales entered into between the Customer and its End Users, does not collect the price of the Customer’s goods or services for Sacha Omon’s own account, and does not assume the role of the Customer’s publisher, seller, regulated professional or advertiser. The technical generation, hosting, publication or transmission of a page, message, advertisement, call or content does not constitute approval, legal validation, recommendation or endorsement of that content by Sacha Omon.

Certain features may be offered on a beta, experimental or progressive-release basis. They may be modified, limited or withdrawn without constituting a failure of the Service, provided that Sacha Omon does not materially impair any essential feature expressly guaranteed in an ongoing Order.

Article 7 — Offers, Options and Functional Evolution

The features included in each offer are those presented to the Customer at the time of the Order or specified in the Order. They may vary, in particular, according to the number of products or services integrated into the RAG, Token volumes, number of pages, widgets or sites, activated channels, level of support, advertising features, voice functions and integration capabilities.

Sacha Omon may change the name, interface, architecture, AI models, orchestration methods, technical components and features in order to improve security, performance, compliance or user experience. Such changes do not constitute a novation of the Contract.

Statements such as “24/7”, “in a few minutes”, “in real time”, “within a minute”, “unlimited users” or any example of commercial performance describe a functional objective or general commercial characteristic. They do not constitute a service-level commitment, an absolute availability guarantee, a guaranteed response time or a guaranteed financial result unless expressly quantified in an Order or signed SLA.

Article 8 — License and Right of Use

Subject to full payment of all amounts due and compliance with the Contract, Sacha Omon grants the Customer, for the duration of the subscription, a limited, non-exclusive, non-transferable by the Customer, non-assignable and non-sublicensable right to access and use the Solution for the internal needs of its professional activity.

The number of Authorized Users may be unlimited where the offer so provides, but access remains restricted to the Customer’s personnel, authorized contractors and collaborators acting on its behalf. The Customer may not resell, lease, make the Solution available on a service-bureau basis, create accounts for independent third parties, or operate the Solution in order to provide a competing service without Sacha Omon’s written authorization.

No intellectual property rights in the Solution, source code, architecture, system prompts, orchestration, workflows, methods, models, interfaces, know-how or Sacha Omon tools are transferred to the Customer.

Article 9 — Implementation, Cooperation and Customer Access

The Customer must timely provide the information, content, access rights, credentials, domains, numbers, advertising accounts, calendars, business rules, authorizations, approvals, product data, schedules, service areas, prices and other elements required for deployment.

The Customer represents that persons providing instructions to Sacha Omon or granting access have the required authority. Any delay, inability or additional cost resulting from missing information, denied access, delayed approval, blockage by a Third-Party Service or a Customer-requested change may delay deployment and, where applicable, may be invoiced if outside the scope of the Order.

Where the offer allows the Customer to make changes through Sacha Omon Builder, such changes may be made as often as permitted by the interface and technical limits of the Service. This does not mean that specific human development, custom integrations, redesigns, migrations or consulting services are unlimited unless expressly stated in the Order.

Article 10 — RAG, Business Content and Customer Responsibility

The Customer is solely responsible for the accuracy, lawfulness, currency and consistency of Customer Content and the rules used to configure the RAG and the agent. The Customer represents that it has all rights required to permit their use by Sacha Omon.

The Customer must regularly verify prices, inventory, commercial terms, regulatory information, product limitations, qualification scripts, appointment rules, return policies, technical documents and other information that may influence the agent’s responses. The Customer must also test, before and after publication, scenarios involving material commercial, legal, financial, regulatory or reputational risk.

RAG, guardrails, prompts, business rules, validations and retrieval mechanisms can reduce the risk of an unsupported response but cannot eliminate it entirely. No response, transcription, translation, recommendation, summary, classification or action generated by the Solution shall be deemed verified merely because it was produced by the system. The Customer must define the topics requiring human approval, escalation, written confirmation or a prohibition on answering.

The Customer remains responsible in particular for any promise, offer, price, discount, availability, product characteristic, regulatory statement, warranty, appointment, refund, contractual commitment or other business information that it authorizes the agent to communicate or execute.

Article 11 — Artificial Intelligence, Model Limitations, Transparency and Human Oversight

The Customer acknowledges that the Solution uses artificial intelligence technologies and, depending on the enabled features, generative or probabilistic models. By their nature, such technologies may produce variable outputs and may generate information that is inaccurate, incomplete, ambiguous, outdated, inconsistent, fabricated or irrelevant, commonly referred to as a “hallucination”, even when RAG, business rules or control mechanisms are used.

Risks specific to voice functions also include errors in speech recognition or synthesis, transcription, translation, accents, names, numbers, amounts, dates, addresses or intent, as well as the effects of noise, network quality, poor pronunciation or conflicting information provided by an End User. Systems may also be affected by malicious content, manipulation attempts, prompt-injection attacks or misleading third-party data.

To the fullest extent permitted by law, Sacha Omon therefore does not warrant absolute accuracy, completeness, absence of hallucinations, deterministic outputs, legal enforceability or suitability of generated outputs for any particular decision. The Customer agrees that appropriate human oversight is necessary where the consequences of an error may be significant.

The Customer must implement human review for decisions or communications that may create a material legal or financial commitment, grant an exceptional discount, authorize a substantial refund, modify contractual terms, provide regulated professional advice or materially affect a person’s rights, unless a specific mechanism has been expressly agreed and configured in writing.

The Solution is designed to allow End Users to be informed that they are interacting with an AI agent where such information is required or appropriate. The Customer may not disable, conceal or circumvent any transparency notice required by law, by a platform or by Sacha Omon’s compliance configuration.

Unless specifically agreed otherwise, the Solution does not replace the intervention of a licensed or qualified professional in fields where such intervention is required. The Customer remains responsible for determining the obligations applicable to it as deployer, professional user, controller, advertiser, seller or operator of the commercial journey.

Article 12 — Telephone, Voice, WhatsApp and Communications Services

Where the Customer enables telephony or communications features, Sacha Omon may use Twilio and/or any equivalent communications provider for all or part of telephone connectivity, VoIP, SMS, routing, numbers, recordings, WhatsApp Business messaging, voice functions or other communications services. Sacha Omon remains free to change or replace such a provider, subject to reasonably preserving functional continuity of the Service.

Voice functions may include inbound and outbound calls conducted by the AI agent, calls made by the Customer’s teams through Sacha Omon Call, voice or audio messages and, where available in the relevant territory and account, WhatsApp Business Calling or an equivalent feature.

Availability of numbers, prefixes, calls, voice features, WhatsApp Business, templates, display names and international routes depends on countries, carriers, Meta/WhatsApp policies, KYC requirements, regulatory restrictions and Third-Party Services. Sacha Omon does not warrant that a specific number or feature will be available in every country.

Unless expressly stated otherwise, the Solution is not an emergency service and must not be used to call, replace or route communications to emergency services.

Article 13 — Recording of Calls and Communications

Where recording or transcription is enabled, the Customer instructs Sacha Omon to process calls, conversations or messages in accordance with the agreed configuration. The Customer is responsible for determining whether prior notice, consent, an audible signal, an opt-out mechanism or any other formality is required in the territory of the call participant or End User.

The Customer must ensure that its own teams, numbers, campaigns and scenarios comply with applicable laws concerning recording, monitoring, retention, communications confidentiality and monitoring of employees or users.

Sacha Omon may provide announcement, consent or disablement features, but their configuration does not replace the Customer’s own legal assessment of its use case and of the location of the persons concerned.

Article 14 — Outreach, Consents and Communications Compliance

The Customer is responsible for the lawfulness of calls, SMS, e-mails, WhatsApp messages, Messenger messages, follow-ups and other communications carried out in connection with its business, including where technically executed by the Solution on the Customer’s instructions.

The Customer must have the required consents, lawful bases, opt-in records, existing business relationships or other necessary legal grounds and must comply with applicable do-not-contact lists, calling hours, frequencies, identification notices, unsubscribe mechanisms and outreach restrictions.

Depending on the territory and use case, these obligations may arise in particular under the GDPR, ePrivacy rules, the TCPA and U.S. telemarketing rules, CAN-SPAM, CASL, U.S. state laws governing calls and SMS, and the policies of Meta, WhatsApp, Google, telecommunications carriers or other platforms. This list is not exhaustive.

The Customer may not import, purchase, rent, scrape or use contact lists where the contemplated use is unlawful or incompatible with the policies of the relevant channels. The Customer must retain evidence of consent or other lawful basis where required by applicable law.

Article 15 — Alix, Meta Ads, Google Ads and Lead Generation

Where the Customer subscribes to Alix or an acquisition service, the Solution may assist in creating, structuring, managing, monitoring and optimizing campaigns on platforms such as Meta and Google, with the involvement of AI features, platform tools and, depending on the offer, a media planner.

Advertising spend is separate from Sacha Omon fees unless otherwise stated. It may be paid directly by the Customer to the advertising platforms. Management fees, percentages of managed spend, setup fees, included creative content and minimum periods are those specified in the Order.

The Customer remains the advertiser responsible for its products, services, prices, promotions, claims, landing pages, legal notices, privacy policies, consent mechanisms and sector-specific compliance. The Customer authorizes Sacha Omon to act on the relevant advertising accounts and assets within the scope of the mandate granted.

Sacha Omon does not guarantee ad approval, absence of account suspension, any cost per lead, number of leads, conversion rate, revenue, ROAS, placement, audience or other particular business outcome. Auctions, algorithms, policies, billing and detection systems of the advertising platforms are controlled by Third-Party Services.

Advertising creative produced for the Customer and expressly included in the offer may be used by the Customer after full payment, subject to third-party rights and the terms of the tools used. Sacha Omon’s methods, prompts, templates, workflows, technologies and reusable components remain its property.

Article 16 — Prices, Taxes and Fees

The applicable prices are those displayed and accepted at the time of the Order or stated in the quotation, checkout or commercial proposal. Unless otherwise stated, business prices are exclusive of taxes and applicable taxes are added or collected in accordance with the rules of the seller or Merchant of Record.

Prices may change for new Orders, options, future renewals, additional volumes and subsequent usage. A change published after the conclusion of a committed period does not retroactively increase the fixed price for that period, except for taxes, usage-based fees, pass-through third-party costs, overages or elements that the Order expressly identifies as variable.

Additional services, custom development, integrations not included in scope, migrations, recovery work, exceptional interventions, number purchases, regulatory charges, verification costs or Third-Party Service costs may be invoiced separately where not included in the Order.

Article 17 — Tokens, Volumes, Overages and Usage Measurement

Offers may include a monthly or periodic volume of Tokens, minutes, messages, pages, campaigns, products, services, sites, numbers, calls or other units. The technical definition and consumption rate of those units may vary according to the type of action and are described in the checkout, dashboard, documentation or applicable pricing page.

Unless otherwise stated in the Order, unused periodic quotas expire at the end of the relevant period and are not carried forward, refundable or convertible into cash. Prepaid packs or options specifically identified as rollover-eligible are subject to their own conditions.

In the event of an overage, Sacha Omon may, depending on the offer, continue providing the Service and automatically charge additional units at the applicable rate, require purchase of an additional pack, reduce certain functions or suspend processing until the account is brought current. Usage alerts are provided as a convenience; their absence or delay does not invalidate usage that actually occurred.

Sacha Omon’s technical measurements and logs shall control for purposes of calculating usage, except in the case of a manifest error demonstrated by the Customer. Telephony, voice or other communications charges may be measured separately from Tokens, even where the same interaction also consumes Tokens.

Article 18 — Payment, Merchant of Record and Payment Providers

Certain online transactions may be processed by Paddle or by any other payment provider, authorized reseller or Merchant of Record identified at checkout. Where Paddle is involved, it acts according to the relevant territory and payment method under its own terms, while the Solution is made available by Sacha Omon under these Terms in its capacity as the product provider.

Payment methods, taxes, invoicing, means of payment, fraud prevention, transaction cancellation, chargebacks or refunds administered by the payment provider are also subject to the terms presented to the Customer at the time of the transaction. These Terms govern, among other things, the license, access, use, responsibilities and obligations relating to the Solution.

The availability of a payment method or Merchant of Record may depend on the Customer’s industry, use cases, enabled channels and the policies of the relevant provider. Sacha Omon may refuse a payment method, require an alternative payment method, invoice directly or replace a payment provider without this constituting a material modification of the Service, provided that contractual continuity and billing are reasonably preserved.

Sacha Omon may also invoice certain customers directly, including under quotations, enterprise agreements, bank transfers, specific projects or professional services. In that case, the terms stated in the Order or invoice apply.

The Customer must maintain a valid payment method and accurate billing information. Payment failure, rejection, abusive chargeback or unpaid amounts may result in suspension of the Services and the charging of reasonable recovery costs permitted by law.

Article 19 — Term, Commitment, Renewal and Ordinary Termination

The subscription term and billing frequency are those indicated in the Order. An offer may be subscribed to without a minimum commitment, for a defined minimum term, or with an annual or multi-year commitment.

Where an Order includes a minimum term, termination for convenience before the end of that term does not release the Customer from payment obligations corresponding to the committed period, except where mandatory law requires otherwise or Sacha Omon agrees otherwise in writing.

Where an Order provides for automatic renewal, the subscription renews for the period and on the terms indicated in the Order unless cancelled before the deadline displayed in the account, checkout or renewal notice. Where automatic renewal is not provided, the Service ends at the end of the paid period unless expressly renewed.

For subscriptions without a minimum commitment, termination takes effect at the end of the current billing period unless the account provides more favorable terms. Amounts already invoiced for a period that has begun are non-refundable except where required by law or an expressly applicable commercial guarantee.

Article 20 — Trials, Promotional Offers and Refunds

A free trial, refund period, commercial guarantee, credit or promotion applies only if expressly displayed in the checkout or Order when the Customer subscribes. If no such statement appears, no trial or contractual refund right is granted.

Where a free trial converts into a paid subscription, the conversion terms, duration of the trial, date of first charge and cancellation terms are those presented at subscription. The Customer must cancel before the stated date if it does not wish the subscription to convert.

Except where mandatory law or an express written offer provides otherwise, setup fees, usage charges, minutes, professional services, advertising spend, third-party purchases and subscription periods already commenced are non-refundable.

Article 21 — Third-Party Services and External Dependencies

The Solution may interact with Third-Party Services, including Cloudflare, Twilio, Meta/WhatsApp, Messenger, Google, advertising platforms, calendars, CRMs, e-mail tools, AI model providers, payment services and other APIs. Some Third-Party Services may impose their own terms, policies, quotas, controls, verifications or restrictions.

The Customer agrees that access to certain features may depend on accepting and maintaining accounts or authorizations with Third-Party Services. Sacha Omon is not responsible for any suspension, ban, refusal of approval, API modification, pricing change, outage or removal of functionality decided by a Third-Party Service, except where the situation results directly from proven fault by Sacha Omon.

Sacha Omon may replace a Third-Party Service with an equivalent provider, modify a connector or adapt an architecture where reasonably necessary for security, compliance, continuity, performance or the economics of the Service.

Article 22 — Cloudflare Infrastructure, Single-Tenant Model and Localization

Sacha Omon’s primary infrastructure is designed around proprietary architecture and logically isolated Customer environments following a single-tenant model. “Single-tenant” means that the Customer’s application environment, configuration and business data are isolated from those of other customers; it does not constitute a promise of a physically dedicated server, network or hardware where underlying cloud components are shared.

Sacha Omon uses Cloudflare as a major component of its cloud and security infrastructure. Depending on the relevant Cloudflare product, subscribed options, configuration and the Customer’s territory, regionalization controls may be used to process or store certain categories of data in Europe, the United States or another appropriate region.

For European customers, Sacha Omon may configure the primary environment to favor a European region; for U.S. customers, a U.S. region may be used. The Customer nevertheless acknowledges that certain flows relating to telecommunications, messaging, payments, advertising platforms, AI models, support, security or other Third-Party Services may be processed in other countries under applicable transfer mechanisms and agreements.

No localization statement shall be interpreted as a guarantee that every network packet, metadata item, backup, technical log or operation of every Third-Party Service will remain exclusively within a particular country unless a specific written commitment is made in an Order or DPA.

Article 23 — Security

Sacha Omon implements technical and organizational measures that are reasonable and appropriate to the risk, which may include encryption of communications in transit, access controls, logical isolation, logging, authentication policies, backups or equivalent mechanisms depending on the components used.

The Customer remains responsible for the security of its own accounts, devices, domains, APIs, keys, credentials, passwords and connected systems. It must limit access rights, remove unnecessary accounts and promptly notify Sacha Omon of any suspected unauthorized access.

No Internet-connected solution can be guaranteed to be completely free from vulnerabilities, outages, attacks or loss. Sacha Omon therefore gives no guarantee of absolute security but undertakes to comply with the security obligations applicable to it under the Contract and applicable law.

Article 24 — Personal Data Protection

Where Sacha Omon processes personal data on behalf of the Customer in providing the Solution, the Customer generally acts as controller or as processor for a third party, and Sacha Omon acts as processor or sub-processor, as applicable. Annex 1 to these Terms constitutes the applicable data-processing agreement where the GDPR, UK GDPR or equivalent regulation requires such an agreement.

For account, billing, security, fraud-prevention, contract-management or legal-compliance data for which Sacha Omon determines its own purposes, Sacha Omon may act as an independent controller. Paddle, advertising platforms, telecommunications operators and other Third-Party Services may likewise act as independent controllers or processors according to their respective roles.

The Customer is responsible for the lawfulness of collecting Customer Data, information provided to data subjects, legal bases, consents, retention periods and data-subject rights applicable to its activities.

Article 25 — Accounts, Users and Credentials

The Customer is responsible for all activities performed through its accounts and those of its Authorized Users, except fraudulent use attributable to a security failure by Sacha Omon. The Customer must ensure that account information remains accurate and that access is revoked as soon as a person is no longer authorized.

Sharing credentials with unauthorized external persons, reselling access, circumventing limits, automated account creation, using compromised credentials or attempting to access another customer’s environment is prohibited.

Article 26 — Acceptable Use, Customer Content, Prohibited Activities and Protective Measures

The Customer is the sole publisher, advertiser, merchant and party responsible for Customer Content, the products and services it markets, the pages it asks Sacha Omon to generate or host, the campaigns it launches, the communications it sends, and the instructions, data and rules it provides to the Solution. Sacha Omon acts as a technology provider. The fact that content is generated, hosted, transmitted, displayed, routed or technically enabled by the Solution does not mean that Sacha Omon has reviewed, approved, recommended or adopted it.

Sacha Omon has no general obligation to pre-screen all Customer Content or communications. It may, however, use automated or human controls, refuse a use case, prevent publication, request supporting documentation, verify an activity, or take any measure reasonably necessary to protect End Users, its infrastructure, its providers, its reputation, its compliance or the compliance of a Third-Party Service. The exercise of these control rights does not transfer the Customer’s editorial responsibility to Sacha Omon.

The Solution, including Sacha Omon Builder, landing pages, appointment pages, e-commerce pages, corporate pages, widgets, forms, lead-generation features, campaigns, e-mails, SMS, WhatsApp, Messenger, telephone, voice, AI-generated content and other channels, may not be used for any activity that is unlawful, fraudulent, deceptive, dangerous, abusive, prohibited by these Terms or incompatible with a mandatory policy of a Third-Party Service.

Without limitation, the following are strictly prohibited:

1. any content or service relating to the sexual exploitation of minors, child sexual abuse material, grooming, sexual solicitation of minors, human trafficking, sexual exploitation, non-consensual intimate images or any sexualization of minors;
2. pornography, sexually explicit content, sexual services, prostitution, sexual escorting, services primarily intended to facilitate paid sexual exchanges, and equivalent activities;
3. casinos, gambling, betting, sports betting, lotteries, games of chance, sweepstakes or contests involving a stake or economic prize where prohibited or not expressly approved, as well as gambling services and lead generation intended for such services;
4. the sale, promotion or distribution of tobacco, cigarettes, nicotine, electronic cigarettes, vapes, recreational drugs, cannabis where prohibited by the relevant channel or law, controlled substances, unlawfully sold medicines, or products intended to circumvent regulation of those categories;
5. the unlawful sale or promotion of weapons, ammunition, explosives, hazardous substances, devices intended to facilitate physical harm, or other goods whose commercialization is prohibited;
6. fraud, scams, phishing, spoofing, deceptive impersonation, pyramid schemes, get-rich-quick schemes, money laundering, unlawful fundraising, fake investments, fake credit offers, fake technical support, fake charities, fake public authorities or any practice intended to deceive, manipulate or deprive a third party of money or property;
7. malware, ransomware, intrusion, security bypass, credential theft, unlawful surveillance, unlawful scraping or data collection, creation of fake accounts, abusive automation, or circumvention of a security, consent, age-verification or blocking measure;
8. terrorism, organized crime, financing or recruitment for terrorist or criminal organizations, incitement to violence, credible threats, unlawful hate, severe harassment, stalking, doxxing or the organization of criminal activity;
9. counterfeiting, sale of stolen goods, trafficking in prohibited goods, intentional infringement of intellectual-property rights, or commercialization of a product or service for which the Customer does not hold the required authorizations;
10. deceptive creation or use of deepfakes, voice clones, imitated voices, images, avatars or representations of a real person without the required rights or consents, as well as any impersonation intended to mislead an End User regarding the identity of an interlocutor;
11. commercial communications, calls, SMS, e-mails, WhatsApp messages, Messenger messages or other messages sent without the legal basis, consent, opt-in, authorization or business relationship required, spam, telephone harassment, prohibited calls or messages, prohibited caller-ID masking, or circumvention of an opt-out mechanism, do-not-contact list, time-of-day restriction, age verification or consent requirement; and
12. any use intended to make, without the safeguards required by law, a high-risk decision that materially affects a person in a regulated field, or to provide medical, legal, financial or other regulated professional advice where the use case has not been expressly approved for that purpose.

Certain activities may be lawful in one territory while being prohibited or restricted by a channel, telecommunications carrier, Meta/WhatsApp, Google, an AI model provider, a payment provider or another Third-Party Service. Sacha Omon may therefore prohibit, or require prior written approval for, highly regulated or high-risk sectors, including alcohol, health, medicines, financial services or crypto-assets, credit, debt collection, dating, services intended for minors, political or election campaigns, intensive telemarketing, or any other field for which a provider or regulation requires enhanced verification. Approval granted for one channel does not constitute approval for other channels.

The Customer must comply with the policies, terms, content rules and sector-specific rules applicable to each Third-Party Service used. If a use case is incompatible with a Third-Party Service, Sacha Omon may disable the relevant channel, require an alternative provider or refuse the use case, even if the activity is otherwise lawful in the Customer’s country.

In addition, unless authorized in writing by Sacha Omon, it is prohibited to reverse engineer, decompile, disassemble, extract or reconstruct code, circumvent protections, access system prompts, reproduce the architecture, mass-scrape the interface, probe security limits outside an authorized program, copy proprietary workflows, reproduce the appearance or organization of the platform, or use the Solution, its outputs, interfaces, screenshots, documentation or technical data for the purpose of developing, training, improving or commercializing a competing product or service that substantially reproduces Sacha Omon’s proprietary features, methods, user journeys, design or know-how.

In the event of an actual, reported or reasonably suspected violation, Sacha Omon may, in good faith and without prior notice where the circumstances so require: refuse or prevent generation or publication; remove, disable, take offline or delete a landing page, e-commerce page, appointment page, content or file; disable a widget, form, domain, subdomain, number or channel; stop a campaign or communication; suspend all or part of the account, including services not directly concerned if necessary to contain the risk; block a user; preserve evidence; request supporting documentation; cooperate with Third-Party Services; and make any report or communication to authorities, competent bodies or protective services where legally required or permitted by law.

Sacha Omon applies zero tolerance to content involving the sexual exploitation of minors. Where such content is identified or a credible report is received, Sacha Omon may immediately block access, preserve necessary evidence and make any legally required reports, without prior notice to the Customer where such notice is prohibited, dangerous or inconsistent with legal obligations.

A suspension, deletion or termination resulting from a violation of this Article attributable to the Customer does not give rise to any contractual right to a refund, credit, compensation or indemnity. To the fullest extent permitted by law, amounts already paid remain non-refundable, and amounts due for a minimum commitment term, usage, third-party fees, chargebacks, reasonable remediation costs or other incurred amounts remain payable. The Customer acknowledges that a payment provider or authority may nevertheless require a refund or specific measure under its own rules or mandatory law.

To the fullest extent permitted by law, Sacha Omon is not liable to the Customer for any suspension, removal, blocking or deletion carried out in good faith to comply with law, an injunction, a Third-Party Service policy, these Terms, or to protect persons, data, infrastructure or the reputation of the Service. The Customer remains solely responsible for its Customer Content, products, pages, activities, authorizations, licenses, consents and use of the Solution, without prejudice to Article 33.

Article 27 — Support, Maintenance and Modifications

The level of support and assistance is that included in the offer or Order. A reference to “unlimited” support messages means that the Customer may contact support without a ticket quota; it does not include unlimited custom development, consulting, training, advertising creation, migration or human intervention.

Sacha Omon may carry out planned or emergency maintenance and deploy updates without interruption where possible. Temporary unavailability due to maintenance, a security incident, a Third-Party Service or an event beyond Sacha Omon’s reasonable control does not give rise to a refund unless a specific SLA provides otherwise.

Beta or experimental features are provided without any commitment to continued availability, compatibility or maintenance and may be subject to additional limitations.

Article 28 — Intellectual Property, Platform, Interfaces, Trademarks and Protection Against Copying

Sacha Omon and its successors and assigns retain all intellectual property rights, software rights, database rights, trade secrets, know-how, contractual rights and analogous rights in the Solution and all proprietary elements thereof, whether or not visible to the Customer.

These rights include, in particular, the software, source code and object code, architecture, Sacha Engine, orchestration methods, workflows, agents, RAG structures, schemas, system prompts, models, generic rules, algorithms, connectors, APIs, endpoints, data structures, data models, events, nomenclatures, technical identifiers and internal IDs, naming conventions, components, libraries, scripts, documentation, measurement systems, Token logic and improvements.

They also include, to the extent protectable and/or confidential, the user interface, UX/UI, look and feel, organization of screens, dashboards, cards, columns, menus, filters, journeys, action sequences, visual hierarchy, templates, design system, visual components, icons, animations, microcopy, illustrations, avatars, presentations, mock-ups, page compositions, landing-page templates, e-commerce or appointment-booking page templates, and the HTML, CSS, JavaScript or other code generated or used to make them function.

As between the Parties, all rights held and exploited in the names, trademarks, business names, logos, slogans, distinctive signs and visual identities “Sacha Omon” and “Sacha Omon AI” are reserved to Salomon Sylvain Bellaïche, the current operator of Sacha Omon, or to any assignee to whom such rights are subsequently transferred in accordance with Article 34. Other names and signs used by the Solution, including “Sacha Engine”, “Sacha Omon Builder”, “Sacha Omon Booking”, “Sacha Omon AI Dashboard”, “Sacha Omon Call” and “Alix”, together with their graphic variants, remain reserved to Sacha Omon or their respective rights holders. The Customer is granted no right to register, file for, appropriate or acquire any domain name, social-media account or other sign that is identical, similar or likely to cause confusion.

The fact that any screen, dashboard, page, component, technical identifier, structure, workflow or visual is accessible to the Customer in its browser or environment does not place it in the public domain and grants no right of reproduction, adaptation, extraction, resale or creation of a derivative product beyond the express right of use granted under these Terms.

The Customer may use the screens and pages made available to it for the normal operation of its business and may use its own Customer Content and brand assets. Where a landing page or specific content is created for the Customer, the Customer receives, after full payment, a right to use the result expressly delivered to it. However, templates, building blocks, components, reusable layouts, generation engines, structures, methods, prompts, design systems, underlying code and generic elements remain the exclusive property of Sacha Omon.

In particular, it is prohibited to copy, clone, reproduce, reimplement, adapt or have reproduced the platform, a dashboard, screen, journey, design, template, component or feature from screenshots, videos, recordings, browser inspection, DOM/CSS extraction, API access, behavioral observation, documentation or any other method for the purpose of creating or improving a competing or substitutable service.

No payment of setup fees, subscriptions, development, integrations, customization or support transfers ownership of the Solution or any of its proprietary elements to the Customer, unless a separate assignment document expressly identifying the assigned rights is signed by Sacha Omon.

Suggestions, comments, improvement ideas or feedback provided by the Customer may be freely used by Sacha Omon to improve its products without any obligation to compensate the Customer, provided that Customer Confidential Information is not disclosed.

Article 29 — Data, Customer Content and Deliverables

The Customer retains its rights in Customer Content and Customer Data, subject to third-party rights. The Customer grants Sacha Omon, for the period necessary to provide the Service, a worldwide, non-exclusive and limited license to host, copy, technically transform, index, transmit, display and process such items for purposes of performing the Contract.

Specific content or creative assets delivered to the Customer in connection with Alix or a service and expressly presented as usable by the Customer may be used by the Customer after full payment, subject to third-party rights, stock-content licenses, platform rules and limitations applicable to AI-generated content. Reusable components, templates, methods, tools, prompts and underlying technologies remain the property of Sacha Omon.

Unless otherwise agreed in writing, the Customer is responsible for exporting any data of which it wishes to retain a copy before its access ends. Following termination, data may be deleted or rendered inaccessible in accordance with Annex 1, backup periods, legal obligations and applicable technical policies.

Article 30 — Confidentiality

Each Party must protect non-public technical, commercial, financial, strategic, security or other information received from the other Party that is reasonably understood to be confidential and use it only for purposes of performing the Contract.

This obligation does not apply to information that was lawfully known without a duty of confidentiality, becomes public without fault of the recipient, is lawfully received from a third party, is independently developed, or must be disclosed by legal requirement, subject to prior notice where legally permitted.

The confidentiality obligation survives for five years following termination of the Contract. Trade secrets, source code, security information, non-public system prompts, proprietary methods and information that by its nature remains secret continue to be protected for as long as they retain that character.

Article 31 — Limited Warranties and Disclaimer of Warranties

Sacha Omon undertakes to provide the Services with the level of skill and care reasonably expected of a professional software and AI-services provider. Unless expressly committed in an Order, the Solution is provided on a commercially available and evolving basis.

To the fullest extent permitted by law, Sacha Omon disclaims implied warranties of merchantability, fitness for a particular purpose, uninterrupted operation, complete absence of errors, absence of hallucinations, universal compatibility, absolute accuracy of outputs, continuity of any Third-Party Service and any specified commercial outcome.

Sacha Omon does not guarantee any lead volume, number of appointments, sales, conversion rate, revenue, savings, ROAS, advertising ranking, approval of any campaign, permanent availability of any channel, absence of incorrect responses, transcription, translation or voice-understanding errors, or the permanent maintenance of any API or feature of a Third-Party Service.

Case studies, historical figures, simulations, estimates, demonstrations, sample responses and examples of results are illustrative only and do not constitute a promise of future performance.

Article 32 — Limitation of Liability

To the fullest extent permitted by law, Sacha Omon is not liable for indirect, incidental, special, punitive, exemplary or consequential damages, or for loss of profit, revenue, margin, customers, reputation, opportunity, contracts, expected savings, unbacked-up data, economic advantage or business interruption, even if advised of the possibility of such damages and regardless of the legal theory asserted.

In particular, Sacha Omon is not liable, except to the extent that liability cannot lawfully be excluded and results directly from fault attributable to Sacha Omon, for: (i) any response, recommendation, translation, transcription, qualification, classification, summary, content, action or decision generated or executed by AI that is inaccurate, incomplete, outdated, ambiguous, fabricated, misleading or inappropriate; (ii) any hallucination or error relating to a price, inventory, availability, discount, appointment, identity, name, number, amount, date, address, product, service or instruction; (iii) any misunderstanding of speech or any synthesis, transcription, translation or recognition error; (iv) manipulation of the agent by an End User, prompt injection, misleading third-party data or inaccurate Customer Content; (v) a decision made without appropriate human oversight; (vi) a Customer campaign, page, offer, advertisement or communication; (vii) any lack of consent, opt-in, disclosure, authorization or license for which the Customer is responsible; (viii) the conduct of an End User; (ix) a suspension, limitation or modification decided by a Third-Party Service; (x) advertising spend, media-price variation or a business outcome; (xi) unavailability of an operator, network, API or platform; (xii) compromise of Customer credentials or systems; or (xiii) use contrary to the Contract.

The Customer acknowledges that generative and probabilistic systems do not provide guaranteed or deterministic outputs and that RAG, guardrails, prompts, business rules or testing cannot eliminate all risk of error. The Customer must conduct appropriate human review before using an output to make or communicate a material decision, enter into or modify a contractual commitment, grant a material price or refund, provide regulated advice, make a payment or take any action likely to cause significant harm.

The Customer remains responsible for validating its offers, data, rules, decisions, content, pages and commercial commitments. Unless specifically agreed in writing, no generated output constitutes a warranty, certification or legal, tax, medical, financial, regulatory or other professional advice from Sacha Omon.

Subject to liabilities that cannot be limited or excluded under applicable law, the total aggregate liability of Sacha Omon, its successors and, where validly protected by this clause, its officers, employees, developers, service providers, agents and subcontractors, for all causes, legal theories and claims combined, is limited to the amount excluding taxes actually paid by the Customer for the Solution or Service directly concerned during the twelve months preceding the first event giving rise to the claim. If the Customer has used the relevant Service for less than twelve months, the cap equals the amounts actually paid since the subscription began. For a Service provided free of charge or during a free trial for which no amount was paid, this cap is limited to EUR 100 or its equivalent in local currency, to the extent such limitation is permitted by law.

The foregoing cap is aggregate and not per incident, End User, channel, campaign, call, message, page or request. Claims arising from identical, related, repeated or continuous facts are treated as a single claim for purposes of calculating the cap. To the fullest extent permitted by law, the cap applies to claims based on contract, tort, negligence, misrepresentation, restitution, statutory duty or any other theory, provided the claim arises out of the Service or the contractual relationship.

Unless the law requires another remedy, the Customer’s primary remedy for a demonstrated Service defect is, at Sacha Omon’s reasonable option, to correct or re-perform the defective portion of the Service or to grant a credit proportionate to the portion actually unavailable or not provided. This provision does not limit mandatory rights that cannot be contractually waived.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including where applicable law prohibits limitation for fraud, wilful misconduct, gross negligence, personal injury or any other protected category.

Any contractual claim must be notified with sufficient detail within a reasonable time after discovery. To the extent permitted by applicable law, no action may be brought more than twelve months after the date on which the Customer knew or reasonably should have known the facts giving rise to the claim.

Article 33 — Customer Indemnification

To the fullest extent permitted by law, the Customer shall indemnify, defend and hold harmless Sacha Omon, its successors, related entities, officers, employees, developers, service providers, agents and subcontractors from and against third-party claims, proceedings, losses, damages, judgments, settlements, chargebacks, remediation costs, supplier contractual penalties, legally indemnifiable sanctions or fines, and reasonable attorneys’ fees and defense costs, arising directly or indirectly from: (i) Customer Content, products, services, offers, landing pages, e-commerce pages, appointment pages, campaigns or activities of the Customer; (ii) the Customer’s violation of laws relating to outreach, calls, SMS, e-mails, recordings, data protection, advertising, consumer protection, minors, gambling, adult content, regulated goods, copyright, trademarks or third-party rights; (iii) instructions or use of the Solution contrary to the Contract; (iv) commercial, advertising, technical or regulatory claims determined, supplied or approved by the Customer; (v) the absence of any license, authorization, consent, opt-in, right or notice required for the Customer’s activity; (vi) prohibited use under Article 26; (vii) an End User claim relating to the Customer’s goods, services, prices, commitments or practices; or (viii) a measure taken by a Third-Party Service as a result of the Customer’s use case.

This indemnity does not apply to the extent the claim results directly from proven fault of Sacha Omon that cannot validly be excluded or limited. Sacha Omon shall provide reasonable notice of the claim to the Customer where law and circumstances permit. Sacha Omon may retain or resume control of its defense where its interests, technology, intellectual property, reputation, relationship with a Third-Party Service or regulatory obligations are concerned. The Customer may not enter into any settlement that imposes an admission, obligation, restriction or payment on Sacha Omon without Sacha Omon’s prior written consent.

Article 34 — Assignment, Novation, Restructuring and Sale of the Business

To the fullest extent permitted by law, the Customer hereby gives its prior, express and irrevocable consent to the assignment, transfer, contribution, delegation, novation or any other transfer by Sacha Omon of all or part of the Contract, its rights, receivables and obligations, without further authorization from the Customer.

Such transfer may in particular be made to: (i) a newly incorporated company or LTD that takes over the Sacha Omon business; (ii) a company directly or indirectly controlled by Salomon Sylvain Bellaïche or under common control; (iii) an acquirer of all or part of the business, assets, technology, brand, customer portfolio or operations; (iv) an entity resulting from a merger, demerger, reorganization, contribution, conversion or similar transaction; or (v) an assignee or financier of receivables with respect to payment rights.

The Customer agrees in advance to any novation necessary for the assignee to replace Sacha Omon with respect to transferred obligations where consent of the contracting counterparty is required by applicable law. From the effective date of the transfer, the assignee may exercise the transferred rights and perform the transferred obligations as if it had been an original party to the Contract. To the fullest extent permitted by law, the Customer agrees that the assignor shall be released from obligations arising after a valid novation in favor of the assignee becomes effective.

Any such assignment, incorporation, sale, restructuring or substitution does not terminate the Contract, does not release the Customer from its commitment period and does not create any right to a refund, credit or early termination solely because the supplier entity changes. Sacha Omon may notify the transaction by e-mail, invoice, dashboard, website or other electronic means where notice is required or reasonably appropriate.

The Customer may not assign, transfer, novate or sublicense the Contract or its access rights to any third party without Sacha Omon’s prior written consent, except where mandatory law provides otherwise.

Article 35 — Suspension, Removal and Security Blocking

Sacha Omon may immediately suspend all or part of the Service where it believes in good faith that a measure is reasonably necessary due to payment default, abusive chargeback, security risk, unauthorized access, breach of the Contract, unlawful content or activity, violation or serious suspected violation of Article 26, regulatory-liability risk, infringement of third-party rights, a credible complaint, abusive conduct toward teams, activity likely to damage the reputation of a channel or provider, or a request from an authority or Third-Party Service.

The measure may target content, a page, domain, subdomain, widget, form, number, channel, campaign, user or, where necessary to contain the risk, the entire Customer account. Sacha Omon may also disable publication of a landing page or e-commerce page and prevent any new generation or transmission while the matter is being reviewed.

Where the risk can reasonably be remedied without immediate suspension, Sacha Omon may invite the Customer to remedy it. However, no prior notice or cure demand is required where suspension is necessary to protect a person, security, data or infrastructure, comply with a legal obligation, prevent harm, preserve evidence or respond to a decision of a channel provider.

To the fullest extent permitted by law, a suspension or removal carried out in good faith for any of the foregoing reasons does not give rise to liability of Sacha Omon to the Customer and does not entitle the Customer to a refund where the reason is attributable to the Customer. Suspension does not cancel amounts already due or fees corresponding to an ongoing commitment period where the reason for suspension is attributable to the Customer.

Article 36 — Termination for Breach and Effects of Termination

Either Party may terminate the Contract for a material breach by the other Party that remains uncured for fifteen days after written notice describing the breach, unless the breach is incapable of cure, fraudulent, unlawful, creates a major security risk or otherwise justifies immediate termination.

Sacha Omon may terminate immediately, without a cure period, in the event of sexual exploitation of minors, pornography or prohibited sexual activity, serious fraud, phishing, criminal activity, terrorism, malware, intentional circumvention of security, repeated prohibited use, falsification of the Customer’s identity, or any violation of Article 26 that reasonably exposes Sacha Omon, an End User or a Third-Party Service to material legal, regulatory, security or reputational risk.

Sacha Omon may also terminate or discontinue a feature if continuing it becomes unlawful, impossible due to an essential Third-Party Service, or creates a disproportionate regulatory or security risk. Where this situation is not attributable to the Customer and materially affects the paid Service, Sacha Omon will reasonably seek an alternative solution and may, if no viable alternative exists, grant a pro-rata credit for the prepaid portion not provided, such credit constituting the principal contractual remedy for the discontinuation, subject to mandatory rights.

At the end of the Contract, the right to use the Solution ends. Accrued amounts, usage, overages, third-party fees and amounts remaining due under a minimum term become payable in accordance with the Order. Where termination results from a breach attributable to the Customer, no contractual refund or credit is due, except where required by mandatory law or by a binding decision of a payment provider.

Provisions that by their nature are intended to survive, including intellectual property, confidentiality, liability, indemnification, payment, assignment, governing law and data protection provisions, remain in effect.

Article 37 — Force Majeure

Neither Party is liable for delay or failure caused by an event beyond its reasonable control, including a major Internet or electricity outage, widespread cloud or telecommunications failure, large-scale cyberattack, natural disaster, fire, war, terrorism, civil disturbance, external strike, governmental action, embargo, sanction, unavailability of an essential Third-Party Service, API interruption or comparable event.

Payment obligations for Services already provided or usage already incurred are not suspended by force majeure.

Article 38 — Changes to the Terms and the Service

Sacha Omon may amend these Terms to reflect legal, regulatory, technical, security, product, provider or business-model developments. The current version is published on an official Sacha Omon domain and bears an update date.

Changes required to comply with law, security requirements or requirements of an essential Third-Party Service may take effect immediately. Other material changes adverse to an ongoing subscription will, where reasonably possible, be notified in advance and will apply no later than renewal unless the Customer accepts them earlier.

Pricing characteristics contractually guaranteed for a committed period remain governed by the Order during that period, subject to variable charges, taxes and elements expressly designated as adjustable.

Article 39 — International Compliance, Sanctions and Export Controls

The Customer undertakes not to use the Solution where such use is prohibited by economic sanctions, export controls, trade restrictions or other mandatory rules applicable to Sacha Omon, the Customer or the relevant Third-Party Services.

The Customer represents that it will not use the Solution on behalf of a prohibited person or entity or to circumvent a territorial, regulatory or platform restriction. Sacha Omon may refuse or suspend a Service where a compliance review is required.

Article 40 — Electronic Notices

Contractual notices may be sent to the Customer at the e-mail address associated with its account, through the dashboard, on an invoice, by a notification within the Solution or by any other agreed electronic means. The Customer must keep its contact details up to date.

Notices to Sacha Omon concerning termination for breach, a legal claim or a data-protection request must be sent to sacha@sacha-omon.com, without prejudice to any self-service cancellation mechanisms offered in the dashboard.

Article 41 — Governing Law and Jurisdiction

The Contract is governed by the laws of the State of Israel, excluding its conflict-of-law rules, subject to any mandatory provisions that apply notwithstanding this choice of law.

Before commencing proceedings, the Parties shall attempt in good faith to resolve the dispute for a reasonable period after receipt of a detailed written notice, except in cases of urgency, interim relief, intellectual-property infringement, confidentiality or security.

Subject to any mandatory jurisdiction to the contrary, the competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction over any dispute relating to the Contract. Sacha Omon may, however, seek interim, conservatory or injunctive relief before any court of competent jurisdiction in order to protect its intellectual property, Confidential Information, systems or to prevent unauthorized use.

Article 42 — General Provisions

The Contract constitutes the entire agreement relating to its subject matter and supersedes prior communications relating to the same subject matter, except in cases of fraud or a representation expressly incorporated into an Order.

Failure to exercise a right does not constitute a waiver. If any provision is held invalid or unenforceable, it shall be interpreted or reduced to the minimum extent necessary and the remaining provisions remain in force.

Headings are for convenience only. Words in the singular include the plural where the context so requires. References to a law include its amendments and replacement legislation.

No provision creates a joint venture, employment relationship, general agency, franchise or partnership between the Parties. The Merchant of Record or payment provider acts under its own terms and within its transactional role.

To the fullest extent permitted by law, Sacha Omon’s officers, employees, developers, service providers, agents, subcontractors and successors are beneficiaries of the exclusions, limitations, waivers and protections stated in their favor in Articles 26, 31, 32, 33, 34 and 35 and may rely on them where a claim is brought personally against them as a result of the performance or use of the Services. Following a valid novation to an LTD or other assignee entity, the Customer’s recourse for obligations arising after that novation takes effect shall be directed against the assignee entity, subject to any personal liabilities that cannot lawfully be excluded.

The contractual language version is the version presented to and accepted by the Customer at the time of the Order. Any translation is provided to facilitate understanding; in the event of any discrepancy, the version expressly designated as controlling in the checkout, Order or specific agreement shall prevail.

DPA 1 — Scope, Roles of the Parties and Duration

This Data Processing Addendum (the “DPA”) applies where Sacha Omon processes personal data on behalf of the Customer. It forms an integral part of these Terms and the Order.

For such processing, the Customer is the controller or, where acting on behalf of a third party, a duly authorized processor. Sacha Omon is the processor or sub-processor. Processing continues for the period during which the Services are provided and thereafter for technically necessary backup, return or legally required retention periods.

DPA 2 — Subject Matter, Nature and Purposes of Processing

The processing is carried out to provide, secure, maintain and support the Solution configured for the Customer. It may include, in particular, collection, receipt, transmission, storage, organization, indexing, RAG retrieval, generation of responses, qualification, summarization, routing, appointment booking, creation or updating of prospect records, recording or transcription where enabled, sending communications, CRM integration and other operations necessary for the subscribed features.

Sacha Omon processes personal data only on documented instructions from the Customer as reflected in the Contract, configuration of the Solution, actions of Authorized Users and written requests compatible with the Services, unless otherwise required by law.

DPA 3 — Categories of Data Subjects and Data

Data subjects may include prospects, customers, Web visitors, business contacts, suppliers, partners, employees, candidates, users and other persons whose data are introduced into the Solution by the Customer or its End Users.

Data may include, as applicable: identity information, contact details, company, job title, conversation content, preferences, questionnaire responses, appointment information, CRM data, browsing data, technical identifiers, voice recordings or transcripts, submitted files or documents, interaction history and any business data determined by the Customer.

The Customer must not use the Solution to process special categories of personal data, biometric data for identification purposes, health data, criminal-offence data or other highly sensitive data unless such processing is necessary for its business, lawful, expressly configured and accompanied by appropriate safeguards and instructions.

DPA 4 — Sacha Omon’s Obligations as Processor

Sacha Omon shall: (i) process data in accordance with the Customer’s documented instructions; (ii) ensure that persons authorized to process data are bound by confidentiality obligations; (iii) implement security measures appropriate to the risk; (iv) reasonably assist the Customer, taking into account the nature of processing, in responding to requests to exercise data-subject rights; (v) provide reasonable assistance in relation to security, personal-data breaches, impact assessments and prior consultations where required by law; and (vi) make available information reasonably necessary to demonstrate compliance with its obligations as processor.

If a Customer instruction appears manifestly contrary to applicable data-protection law, Sacha Omon may inform the Customer and suspend performance of that instruction pending clarification.

DPA 5 — Sub-processors

The Customer grants Sacha Omon general authorization to engage sub-processors necessary for the provision of the Services. Depending on enabled features, these may include categories such as cloud infrastructure and security, telecommunications and VoIP, SMS and messaging, WhatsApp Business, AI model providers, e-mail, storage, observability, support, CRM, calendars and connectors.

As of the date of these Terms, Cloudflare is a key provider of Sacha Omon’s cloud infrastructure. Twilio may be used where telephone, SMS, WhatsApp or other communication functions are enabled. Meta/WhatsApp, Google and other platforms may be involved depending on the channels and campaigns activated. Their legal role may vary by service: processor, sub-processor or independent controller.

Sacha Omon imposes appropriate data-protection obligations on sub-processors that actually process data on its behalf. The Customer authorizes the addition or replacement of sub-processors. Where applicable law requires a right to object, Sacha Omon will provide reasonable notice and the Customer may object on legitimate data-protection grounds; the Parties will then seek a reasonable solution, which may include disabling the affected feature.

DPA 6 — International Transfers and Localization

The primary processing region may be configured according to the Customer’s territory, enabled features and available technical options, including in Europe or the United States. The Parties acknowledge that certain Third-Party Services may require international data flows.

Where data subject to the GDPR or UK GDPR are transferred to a country without an applicable free-transfer mechanism, Sacha Omon relies, as applicable, on an adequacy decision, the European Commission Standard Contractual Clauses, corresponding UK mechanisms, the Data Privacy Framework where available and applicable, or another legally recognized transfer mechanism.

Any specific localization commitment guaranteed in an Order or enterprise DPA prevails over this general clause for the scope expressly defined.

DPA 7 — Security and Personal Data Breaches

Sacha Omon maintains technical and organizational measures appropriate to the risk and nature of the Service, including access and authentication controls, network and application protections, encryption in transit where technically applicable, logical isolation of environments and appropriate logging or monitoring mechanisms.

After confirming a personal-data breach affecting Customer Data and falling within its processor obligations, Sacha Omon will notify the Customer without undue delay and provide, as information becomes available, the information reasonably necessary to enable the Customer to comply with its notification obligations. Such notice does not constitute an admission of fault or liability.

DPA 8 — Data Subject Rights and Assistance

If Sacha Omon directly receives a request from a person concerning Customer Data processed solely on behalf of the Customer, Sacha Omon may redirect that person to the Customer unless otherwise required by law.

Sacha Omon provides reasonable assistance through product features or, where necessary, specific intervention. Requests that are manifestly excessive, repetitive or require work outside standard support may be charged at reasonable cost where permitted by law.

DPA 9 — Return, Deletion and Retention

At the end of the Service, the Customer must use available export functions or request return where provided. Sacha Omon may delete or anonymize Customer Data after a reasonable transition period, subject to technical backups, legal obligations, transaction records, security, fraud prevention and the time reasonably required to complete deletion from backup copies.

Where law requires Sacha Omon to retain certain data, such data will be isolated to the extent reasonably possible and will no longer be processed for incompatible purposes.

DPA 10 — Audit and Evidence of Compliance

Upon reasonable request, Sacha Omon may provide information, security documentation, provider attestations or other available materials enabling the Customer to assess compliance with processor obligations.

A specific on-site audit will be arranged only where the information provided is insufficient in light of an applicable legal obligation, authority request or demonstrated serious incident. Unless required by regulation or justified by a proven breach by Sacha Omon, audits are limited to once in any twelve-month period, are subject to reasonable advance notice, must not compromise security or information relating to other customers, and are conducted at the Customer’s expense.

DPA 11 — California / CCPA-CPRA Provisions

Where Sacha Omon receives personal information subject to the CCPA/CPRA as a service provider or contractor on behalf of the Customer, Sacha Omon does not sell or share such personal information within the meaning of the CCPA for its own commercial consideration and retains, uses or discloses it only for the business purposes specified by the Contract, purposes permitted by applicable regulations, or operations necessary to provide, secure and improve the Services within the limits permitted for service providers or contractors.

The Customer is responsible for its own notice obligations, consumer rights, opt-out signals and instructions. Sacha Omon reasonably cooperates with requests that the Customer is required to handle and that concern data submitted to the Service.

DPA 12 — Customer Responsibility for Data

The Customer represents that it has the right and a lawful basis to submit Customer Data for processing, that it provides required information to data subjects and that it does not issue unlawful instructions.

The Customer determines the purposes of its campaigns, qualification criteria, business retention periods, categories of data collected and contact rules. The Customer is responsible for carrying out any impact assessments or regulatory evaluations required for its use case and for enabling appropriate compliance settings.

Contact and Version

Contractual and data contact: sacha@sacha-omon.com

Sacha Omon AI – Salomon Sylvain Bellaïche (בלעיש סלומון סילבאן), registration no. 342810983 – 46 Dizengoff Street, Netanya, Israel.

Version dated October 2, 2026.