The white paper sources

The 84 references cited in the white paper How agentic AI is entering the enterprise now (appendix D, sources reviewed through August 19, 2026), exactly as the book prints them, with their 142 links.

Analyst firms, research and press

1. McKinsey & CompanyThe state of AI in 2025: Agents, innovation, and transformation (Nov. 2025)mckinsey.com/~/media/mckinsey/business%20functions/quantumblack/our%2…
2. McKinsey & CompanyState of AI trust in 2026: Shifting to the agentic eramckinsey.com/capabilities/tech-and-ai/our-insights/tech-forward/state…
3. McKinsey & CompanyReinventing marketing workflows with agentic AImckinsey.com/capabilities/growth-marketing-and-sales/our-insights/rei…
4. Project NANDA / MIT Media LabAditya Challapally, Chris Pease, Ramesh Raskar, Pradyumna Chari — The GenAI Divide: State of AI in Business 2025 — Preliminary Findings (July 2025)media.mit.edu/groups/nanda/overview
5. MIT Media LabProject NANDA: the Internet of AI Agents, NANDA Index, AgentFactsnanda.media.mit.edu
6. Gartner2026 agentic AI spending forecast, application adoption, 2027 cancellation rategartner.com/en/newsroom/press-releases/2025-08-26-gartner-predicts-40…gartner.com/en/newsroom/press-releases/2025-06-25-gartner-predicts-ov…
7. Srinivasan et al. (IIT Madras)Enhancing Financial RAG with Agentic AI and Multi-HyDEarxiv.org/abs/2509.16369
8. Multiple authorsAgentic Retrieval-Augmented Generation: A Survey on Agentic RAGarxiv.org/abs/2501.09136
9. Multiple authorsAn Empirical Study of Multi-Agent RAG (MARAUS)arxiv.org/abs/2507.11272
10. Multiple authorsAgentic Hybrid RAG for Evidence-Grounded Analysisarxiv.org/abs/2606.10381
11. Multiple authorsAgent-Orchestrated Adaptive RAG: A Comparative Studyarxiv.org/abs/2606.05658
12. MDPIEvaluating Faithfulness in Agentic RAG Systems, Big Data Cogn. Comput. 9(12), 309mdpi.com/2504-2289/9/12/309
13. Mordor IntelligenceRetrieval Augmented Generation Marketmordorintelligence.com/industry-reports/retrieval-augmented-generatio…
14. MarketsandMarketsRetrieval-augmented Generation (RAG) Market, Global Forecast to 2030marketsandmarkets.com/Market-Reports/retrieval-augmented-generation-r…
15. Next Move Strategy ConsultingRAG Market Outlook 2035nextmsc.com/report/retrieval-augmented-generation-rag-market-ic3918
16. Fortune Business Insights / Precedence Research / DeloitteAgentic AI market estimatesfortunebusinessinsights.com/agentic-ai-market-114233precedenceresearch.com/agentic-ai-market(Fortune Business Insights); (Precedence Research); Deloitte: no dedicated public report page identified
17. The Business Research CompanyAI Sales Development Representative (SDR) Global Market Report (July 2026)thebusinessresearchcompany.com/report/artificial-intelligence-ai-sale…
18. Kantar for MetaThe State of Business Messaging (11,056 respondents, 22 markets)whatsappbusiness.com/resources/resource-library/state-of-business-mes…
19. SacraSierra and Decagon revenue analyses (2026)sacra.com/research/sierra-vs-decagon
20. Juniper ResearchGlobal business messaging traffic 2025-2030juniperresearch.com/press/conversational-use-cases-fuel-global-messag…
21. EMARKETERMeta to Surpass Google in Digital Ad Revenues for First Time Ever (Apr. 2026)emarketer.com/press-releases/meta-to-surpass-google-in-digital-ad-rev…
22. ResearchAndMarketsUnited States Digital Ad Spend Market Size & Forecast (Feb. 2026)researchandmarkets.com/reports/6217876/united-states-digital-ad-spend…
23. HubSpotShare of phone inquiries received outside standard business hourshubspot.com
24. Foureyes / RingleadInternet Lead Response Statistics for Dealerships: study of 22,500 dealerships, 2026ringlead.ca/blog/speed-to-lead/internet-lead-response-statistics-2026
25. ReutersVerizon says Google AI for customer service agents has led to sales jump (Apr. 2025)reuters.com/business/media-telecom/verizon-says-google-ai-customer-se…
26. ReutersTeleperformance shares plunge on AI disruption concerns (Feb. 28, 2024)reuters.com/technology/teleperformance-shares-plunge-ai-disruption-co…
27. Euronext ParisTP SE: share price and market history, close of August 7, 2026live.euronext.com/en/product/equities/FR0000051807-XPAR
28. TPInvestor information, H1 2026 results and TP.AI positioningtp.com/media/1yxhdsni/tp-press-release-h1-2026-results.pdf
29. Financial TimesHedge funds bet against call-centre groups as AI disruption accelerates (June 2026)ft.com
30. TechCrunch / CNBC / AxiosPrometheus: $12B raised at a $41B valuation (June 2026)techcrunch.com/2026/06/11/jeff-bezoss-prometheus-raises-12b-to-build…cnbc.com/2026/06/11/project-prometheus-bezos-bajaj-live-updates.htmlaxios.com/2026/06/11/prometheus-bezos-industrial-ai
31. Marc BenioffThe Logan Bartlett Show, episode 149, August 29, 2025podcasts.apple.com/us/podcast/ep-149-marc-benioff-ceo-salesforce-pred…
32. Salesforce / SECForm 10-Q, quarter ended April 30, 2026 — acquisition of Qualified.com, Inc.; fair value of consideration: $1.2B, mainly $1.1B in cashsec.gov/Archives/edgar/data/1108524/000110852426000127/0001108524-26…
33. Digital AppliedAI SDR Real Performance: 100K Email Analysis 2026 (Apr. 26, 2026)digitalapplied.com/blog/ai-sdr-real-performance-100k-email-analysis-2026
34. DragAI Support Agent Resolution Rates: What Vendors Claim vs What Production Shows (Aug. 15, 2026)dragapp.com/blog/ai-support-agent-resolution-rates
35. Israel Innovation AuthorityIsraeli High-Tech Status Report 2026innovationisrael.org.il/en/press_release/israeli-high-tech-report-2026
36. Startup Nation CentralIsrael’s World-Class AI Powerhouse: Leading Through Applied Innovationfinder.startupnationcentral.org/reports/ai-report-2024

Vendors, products and official documentation

1. SalesforceAgentforce Metrics; FY2026 results; help site case studysalesforce.com/agentforce/metrics
2. SalesforceAgentforce launch at Dreamforce (Sept. 17, 2024)salesforce.com/news/stories/dreamforce-24-recap
3. SalesforceAgentic Enterprise Index H1 2025 (Sept. 17, 2025) and 2025-2026 (Aug. 7, 2026)salesforce.com/news/stories/agentic-enterprise-index-insights-h1-2025salesforce.com/news/stories/agentic-enterprise-index-insights-2026
4. SalesforceSigns Definitive Agreement to Acquire Qualified (Dec. 17, 2025)salesforce.com/news/stories/salesforce-signs-definitive-agreement-to…
5. SalesforceState of Sales 2026, 7th edition (Feb. 2026)salesforce.com/sales/state-of-sales
6. QualifiedPiper case studies, including Demandbasequalified.com/customers
7. IBM ThinkStudy on how AI SDR agents are redefining sales (Apr. 2026)ibm.com/think/topics/ai-sdr
8. Amazon / AWSAWS Summit New York 2026: agents, managed Knowledge Bases, AWS Context, Web Searchaboutamazon.com/news/aws/aws-summit-nyc-2026-ai-agents
9. AmazonQ2 2026 results: Andy Jassy's comment on AgentCoreaboutamazon.com/news/company-news/amazon-ceo-andy-jassy-aws-revenue-g…
10. AWSAgents and Knowledge Bases for Amazon Bedrock preview (Sept. 13, 2023) and general availability (Nov. 28, 2023)aws.amazon.com/blogs/aws/preview-connect-foundation-models-to-your-co…aws.amazon.com/about-aws/whats-new/2023/11/amazon-bedrock-knowledge-b…
11. AWSAmazon Bedrock AgentCore: preview (July 16, 2025), general availability (Oct. 13, 2025)aws.amazon.com/blogs/aws/introducing-amazon-bedrock-agentcore-securel…aws.amazon.com/about-aws/whats-new/2025/10/amazon-bedrock-agentcore-a…
12. AWSAgentCore Policy (March 3, 2026), Evaluations (March 31, 2026), Policy with Guardrails (June 17, 2026)aws.amazon.com/about-aws/whats-new/2026/03/policy-amazon-bedrock-agen…aws.amazon.com/about-aws/whats-new/2026/03/agentcore-evaluations-gene…aws.amazon.com/about-aws/whats-new/2026/06/amazon-bedrock-agentcore-p…
13. AWSAgentic RAG in Amazon Q Business (Aug. 14, 2025); Hybrid RAG (Apr. 6, 2026); Managed Knowledge Base (July 16, 2026)aws.amazon.com/about-aws/whats-new/2025/08/qbusiness-launches-agentic…aws.amazon.com/blogs/machine-learning/build-enterprise-search-for-age…
14. AWSBedrock Agents Classic maintenance mode (July 30, 2026)docs.aws.amazon.com/bedrock
15. AnthropicIntroducing Claude (March 14, 2023); Claude 3 (March 4, 2024); Claude 3.5 Sonnet (June 21, 2024)anthropic.com/news/introducing-claudeanthropic.com/news/claude-3-familyanthropic.com/news/claude-3-5-sonnet
16. AnthropicContextual Retrieval (Sept. 19, 2024); Building Effective Agents (Dec. 19, 2024)anthropic.com/engineering/contextual-retrievalanthropic.com/engineering/building-effective-agents
17. AnthropicIntroducing the Model Context Protocol (Nov. 25, 2024); MCP donation and Agentic AI Foundation (Dec. 9, 2025)anthropic.com/news/model-context-protocolanthropic.com/news/donating-the-model-context-protocol-and-establishi…
18. AnthropicClaude 3.7 Sonnet (Feb. 24, 2025); Claude 4 (May 22, 2025); multi-agent research system (June 13, 2025)anthropic.com/news/claude-3-7-sonnetanthropic.com/news/claude-4anthropic.com/engineering/multi-agent-research-system
19. AnthropicEffective context engineering for AI agents (Sept. 29, 2025); Anthropic Labs (Jan. 13, 2026)anthropic.com/engineering/effective-context-engineering-for-ai-agentsanthropic.com/news/introducing-anthropic-labs
20. AnthropicClaude Opus 4.6 (Feb. 5, 2026); Sonnet 4.6 (Feb. 17, 2026); Fable 5 and Mythos 5 (June 9, 2026); Sonnet 5 (June 30, 2026); Opus 5 (July 24, 2026)anthropic.com/news/claude-opus-4-6anthropic.com/news/claude-sonnet-4-6anthropic.com/news/claude-fable-5-mythos-5anthropic.com/news/claude-sonnet-5anthropic.com/news/claude-opus-5
21. OpenAIImproving Language Understanding (June 11, 2018); GPT-2 (Feb. 14, 2019); GPT-3 (2020); OpenAI API (June 11, 2020)openai.com/index/language-unsupervisedopenai.com/index/better-language-modelsopenai.com/index/language-models-are-few-shot-learnersopenai.com/index/openai-api
22. OpenAIWebGPT (Dec. 16, 2021); InstructGPT (Jan. 27, 2022); ChatGPT (Nov. 30, 2022); GPT-4 (March 14, 2023)openai.com/index/webgptopenai.com/index/instruction-followingopenai.com/index/chatgptopenai.com/index/gpt-4-research
23. OpenAIFunction calling (June 13, 2023); GPT-4o (May 13, 2024); o1-preview (Sept. 12, 2024); o3 and o4-mini (Apr. 16, 2025)openai.com/index/function-calling-and-other-api-updatesopenai.com/index/hello-gpt-4oopenai.com/index/introducing-openai-o1-previewopenai.com/index/introducing-o3-and-o4-mini
24. OpenAINew tools for building agents (March 11, 2025); gpt-oss (Aug. 5, 2025); GPT-5 (Aug. 7, 2025); AgentKit (Oct. 6, 2025)openai.com/index/new-tools-for-building-agentsopenai.com/index/introducing-gpt-ossopenai.com/index/introducing-gpt-5openai.com/index/introducing-agentkit
25. OpenAIComputer environment for the Responses API (March 11, 2026); Agents SDK (Apr. 15, 2026); Presence (July 22, 2026)openai.com/index/equip-responses-api-computer-environmentopenai.com/index/the-next-evolution-of-the-agents-sdkopenai.com/index/introducing-openai-presence
26. OpenAIGPT-5.4 (March 5, 2026); GPT-5.5 (Apr. 23, 2026); GPT-5.6 Sol preview (June 26, 2026); GPT-5.6 (July 9, 2026); Sol and Luna in ChatGPT (Aug. 6, 2026)openai.com/index/introducing-gpt-5-4openai.com/index/introducing-gpt-5-5openai.com/index/previewing-gpt-5-6-solopenai.com/index/gpt-5-6openai.com/index/improving-gpt-5-6-sol-in-chatgpt
27. OpenAI / StripeBuy it in ChatGPT: Instant Checkout and the Agentic Commerce Protocol (Sept. 2025 – Feb. 2026)openai.com/index/buy-it-in-chatgpt
28. Google ResearchAttention Is All You Need (2017); BERT (2018)arxiv.org/abs/1706.03762arxiv.org/abs/1810.04805
29. GoogleGemini 1.0 (Dec. 6, 2023); Gemini 2.0 (Dec. 11, 2024); Gemini 2.5 (March 25, 2025); Gemini 3 (Nov. 18, 2025)blog.google/technology/ai/google-gemini-aiblog.google/technology/google-deepmind/google-gemini-ai-update-decemb…blog.google/innovation-and-ai/models-and-research/google-deepmind/gem…blog.google/products/gemini/gemini-3
30. GoogleGemini 3.1 Pro (Feb. 19, 2026); Gemini 3.5 Flash (May 19, 2026); Gemini 3.6 Flash (July 21, 2026)blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…
31. GoogleAgent2Agent Protocol (Apr. 9, 2025); Agent Payments Protocol AP2 (Sept. 16, 2025); Agentic Resource Discovery (June 17, 2026)developers.googleblog.com/en/a2a-a-new-era-of-agent-interoperabilitycloud.google.com/blog/products/ai-machine-learning/announcing-agents…developers.googleblog.com/announcing-the-agentic-resource-discovery-s…
32. GoogleGemini Embedding (July 30, 2025); Gemini Embedding 2 (March and Apr. 30, 2026)developers.googleblog.com/gemini-embedding-powering-rag-context-engin…blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…
33. Google CloudVertex AI RAG Engine (Jan. 15, 2025); Gemini Enterprise Agent Platform (Apr. 22, 2026)cloud.google.com/blog/products/ai-machine-learning/introducing-vertex…cloud.google.com/blog/products/ai-machine-learning/introducing-gemini…
34. GoogleManaged Agents in Gemini API (May 19, 2026); budget controls and tool audits (July 28, 2026)blog.google/innovation-and-ai/technology/developers-tools/managed-age…blog.google/innovation-and-ai/technology/developers-tools/expanding-m…
35. Google and partnersAgent Plugins 1.0.0 (Aug. 6, 2026)developers.googleblog.com/agent-plugins-package-your-skills-tools-and…
36. GoogleGoogle I/O 2026 announcements: personal shopping agent, Business Agent (May 2026)blog.google/innovation-and-ai/technology/ai
37. Meta AIDense Passage Retrieval (2020); LLaMA (Feb. 24, 2023); Llama 2 (July 18, 2023); Llama 3 (Apr. 18, 2024); Llama 3.1 (July 23, 2024); Llama 4 (Apr. 5, 2025)research.facebook.com/publications/dense-passage-retrieval-for-open-d…ai.meta.com/blog/large-language-model-llama-meta-aiai.meta.com/blog/llama-2ai.meta.com/blog/meta-llama-3ai.meta.com/blog/meta-llama-3-1ai.meta.com/blog/llama-4-multimodal-intelligence
38. Microsoft ResearchAutoGen (Sept. 25, 2023); GraphRAG (Apr. 2024); GraphRAG 1.0 (Dec. 16, 2024)microsoft.com/en-us/research/blog/autogen-enabling-next-generation-la…microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on…
39. Mistral AIMistral 7B (Sept. 27, 2023); Agents API (May 27, 2025); Mistral 3 (Dec. 2, 2025); Medium 3.5 and Work mode (May 22, 2026)mistral.ai/news/announcing-mistral-7bmistral.ai/news/agents-api
40. xAIGrok-2 (Aug. 13, 2024); Grok 3 (Feb. 19, 2025); Grok 4 (July 9, 2025); Grok Models and Agent Toolsx.ai/newsdocs.x.ai
41. DeepSeekDeepSeek-R1 (Jan. 20, 2025); V3.2 (Dec. 1, 2025); V4 Preview (Apr. 24, 2026)api-docs.deepseek.com/news/news250120
42. Model Context ProtocolSpecification 2026-07-28 (July 28, 2026)blog.modelcontextprotocol.io
43. Self-RAGLearning to Retrieve, Generate, and Critique through Self-Reflection (Oct. 17, 2023)arxiv.org/abs/2310.11511
44. CRAGCorrective Retrieval-Augmented Generation (Jan. 29, 2024)arxiv.org/abs/2401.15884
45. Lewis et al.Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks (2020)arxiv.org/abs/2005.11401
46. Yao et al.ReAct: Synergizing Reasoning and Acting in Language Models (2022)arxiv.org/abs/2210.03629
47. Schick et al.Toolformer: Language Models Can Teach Themselves to Use Tools (2023)arxiv.org/abs/2302.04761
48. MRKL SystemsA Modular, Neuro-Symbolic Architecture for Autonomous Agents (2022)arxiv.org/abs/2205.00445