Les sources du livre blanc

Les 84 références citées dans le livre blanc Comment l'IA agentique entre maintenant dans l'entreprise (annexe D, sources consultées jusqu’au 19 août 2026), telles que le livre les imprime, avec leurs 142 liens.

Cabinets d’analyse, recherche et presse

1. McKinsey & CompanyThe state of AI in 2025: Agents, innovation, and transformation (nov. 2025)mckinsey.com/~/media/mckinsey/business%20functions/quantumblack/our%2…
2. McKinsey & CompanyState of AI trust in 2026: Shifting to the agentic eramckinsey.com/capabilities/tech-and-ai/our-insights/tech-forward/state…
3. McKinsey & CompanyReinventing marketing workflows with agentic AImckinsey.com/capabilities/growth-marketing-and-sales/our-insights/rei…
4. Project NANDA / MIT Media LabAditya Challapally, Chris Pease, Ramesh Raskar, Pradyumna Chari — The GenAI Divide: State of AI in Business 2025 — Preliminary Findings (juil. 2025)media.mit.edu/groups/nanda/overview
5. MIT Media LabProject NANDA : the Internet of AI Agents, NANDA Index, AgentFactsnanda.media.mit.edu
6. GartnerPrévisions dépense agentique 2026, adoption applicative, taux d’annulation 2027gartner.com/en/newsroom/press-releases/2025-08-26-gartner-predicts-40…gartner.com/en/newsroom/press-releases/2025-06-25-gartner-predicts-ov…
7. Srinivasan et al. (IIT Madras)Enhancing Financial RAG with Agentic AI and Multi-HyDEarxiv.org/abs/2509.16369
8. Auteurs multiplesAgentic Retrieval-Augmented Generation: A Survey on Agentic RAGarxiv.org/abs/2501.09136
9. Auteurs multiplesAn Empirical Study of Multi-Agent RAG (MARAUS)arxiv.org/abs/2507.11272
10. Auteurs multiplesAgentic Hybrid RAG for Evidence-Grounded Analysisarxiv.org/abs/2606.10381
11. Auteurs multiplesAgent-Orchestrated Adaptive RAG: A Comparative Studyarxiv.org/abs/2606.05658
12. MDPIEvaluating Faithfulness in Agentic RAG Systems, Big Data Cogn. Comput. 9(12), 309mdpi.com/2504-2289/9/12/309
13. Mordor IntelligenceRetrieval Augmented Generation Marketmordorintelligence.com/industry-reports/retrieval-augmented-generatio…
14. MarketsandMarketsRetrieval-augmented Generation (RAG) Market, Global Forecast to 2030marketsandmarkets.com/Market-Reports/retrieval-augmented-generation-r…
15. Next Move Strategy ConsultingRAG Market Outlook 2035nextmsc.com/report/retrieval-augmented-generation-rag-market-ic3918
16. Fortune Business Insights / Precedence Research / DeloitteEstimations du marché agentic AIfortunebusinessinsights.com/agentic-ai-market-114233precedenceresearch.com/agentic-ai-market(Fortune Business Insights) ; (Precedence Research) ; Deloitte : aucune page de rapport dédiée identifiée publiquement
17. The Business Research CompanyAI Sales Development Representative (SDR) Global Market Report (juil. 2026)thebusinessresearchcompany.com/report/artificial-intelligence-ai-sale…
18. Kantar pour MetaThe State of Business Messaging (11 056 répondants, 22 marchés)whatsappbusiness.com/resources/resource-library/state-of-business-mes…
19. SacraAnalyses de revenus Sierra et Decagon (2026)sacra.com/research/sierra-vs-decagon
20. Juniper ResearchTrafic mondial de messagerie professionnelle 2025-2030juniperresearch.com/press/conversational-use-cases-fuel-global-messag…
21. EMARKETERMeta to Surpass Google in Digital Ad Revenues for First Time Ever (avr. 2026)emarketer.com/press-releases/meta-to-surpass-google-in-digital-ad-rev…
22. ResearchAndMarketsUnited States Digital Ad Spend Market Size & Forecast (févr. 2026)researchandmarkets.com/reports/6217876/united-states-digital-ad-spend…
23. HubSpotPart des sollicitations téléphoniques reçues hors horaires standardshubspot.com
24. Foureyes / RingleadInternet Lead Response Statistics for Dealerships : étude sur 22 500 concessionnaires, 2026ringlead.ca/blog/speed-to-lead/internet-lead-response-statistics-2026
25. ReutersVerizon says Google AI for customer service agents has led to sales jump (avr. 2025)reuters.com/business/media-telecom/verizon-says-google-ai-customer-se…
26. ReutersTeleperformance shares plunge on AI disruption concerns (28 févr. 2024)reuters.com/technology/teleperformance-shares-plunge-ai-disruption-co…
27. Euronext ParisTP SE : cours et historique de marché, clôture du 7 août 2026live.euronext.com/en/product/equities/FR0000051807-XPAR
28. TPInformations investisseurs, résultats S1 2026 et positionnement TP.AItp.com/media/1yxhdsni/tp-press-release-h1-2026-results.pdf
29. Financial TimesHedge funds bet against call-centre groups as AI disruption accelerates (juin 2026)ft.com
30. TechCrunch / CNBC / AxiosPrometheus : levée de 12 Md$ à 41 Md$ de valorisation (juin 2026)techcrunch.com/2026/06/11/jeff-bezoss-prometheus-raises-12b-to-build…cnbc.com/2026/06/11/project-prometheus-bezos-bajaj-live-updates.htmlaxios.com/2026/06/11/prometheus-bezos-industrial-ai
31. Marc BenioffThe Logan Bartlett Show, épisode 149, 29 août 2025podcasts.apple.com/us/podcast/ep-149-marc-benioff-ceo-salesforce-pred…
32. Salesforce / SECForm 10-Q, trimestre clos le 30 avril 2026 — acquisition de Qualified.com, Inc. ; juste valeur de la contrepartie : 1,2 Md$, principalement 1,1 Md$ en numérairesec.gov/Archives/edgar/data/1108524/000110852426000127/0001108524-26…
33. Digital AppliedAI SDR Real Performance: 100K Email Analysis 2026 (26 avr. 2026)digitalapplied.com/blog/ai-sdr-real-performance-100k-email-analysis-2026
34. DragAI Support Agent Resolution Rates: What Vendors Claim vs What Production Shows (15 août 2026)dragapp.com/blog/ai-support-agent-resolution-rates
35. Israel Innovation AuthorityIsraeli High-Tech Status Report 2026innovationisrael.org.il/en/press_release/israeli-high-tech-report-2026
36. Startup Nation CentralIsrael’s World-Class AI Powerhouse: Leading Through Applied Innovationfinder.startupnationcentral.org/reports/ai-report-2024

Éditeurs, plateformes et documentation officielle

1. SalesforceAgentforce Metrics ; résultats FY2026 ; étude de cas site d’aidesalesforce.com/agentforce/metrics
2. SalesforceAgentforce launch at Dreamforce (17 sept. 2024)salesforce.com/news/stories/dreamforce-24-recap
3. SalesforceAgentic Enterprise Index H1 2025 (17 sept. 2025) et 2025-2026 (7 août 2026)salesforce.com/news/stories/agentic-enterprise-index-insights-h1-2025salesforce.com/news/stories/agentic-enterprise-index-insights-2026
4. SalesforceSigns Definitive Agreement to Acquire Qualified (17 déc. 2025)salesforce.com/news/stories/salesforce-signs-definitive-agreement-to…
5. SalesforceState of Sales 2026, 7ᵉ édition (févr. 2026)salesforce.com/sales/state-of-sales
6. QualifiedÉtudes de cas Piper, dont Demandbasequalified.com/customers
7. IBM ThinkÉtude sur la redéfinition de la vente par les agents SDR IA (avr. 2026)ibm.com/think/topics/ai-sdr
8. Amazon / AWSAWS Summit New York 2026 : agents, Knowledge Bases managées, AWS Context, Web Searchaboutamazon.com/news/aws/aws-summit-nyc-2026-ai-agents
9. AmazonRésultats Q2 2026 : commentaire d’Andy Jassy sur AgentCoreaboutamazon.com/news/company-news/amazon-ceo-andy-jassy-aws-revenue-g…
10. AWSAgents and Knowledge Bases for Amazon Bedrock preview (13 sept. 2023) et disponibilité (28 nov. 2023)aws.amazon.com/blogs/aws/preview-connect-foundation-models-to-your-co…aws.amazon.com/about-aws/whats-new/2023/11/amazon-bedrock-knowledge-b…
11. AWSAmazon Bedrock AgentCore : preview (16 juil. 2025), disponibilité (13 oct. 2025)aws.amazon.com/blogs/aws/introducing-amazon-bedrock-agentcore-securel…aws.amazon.com/about-aws/whats-new/2025/10/amazon-bedrock-agentcore-a…
12. AWSAgentCore Policy (3 mars 2026), Evaluations (31 mars 2026), Policy with Guardrails (17 juin 2026)aws.amazon.com/about-aws/whats-new/2026/03/policy-amazon-bedrock-agen…aws.amazon.com/about-aws/whats-new/2026/03/agentcore-evaluations-gene…aws.amazon.com/about-aws/whats-new/2026/06/amazon-bedrock-agentcore-p…
13. AWSAgentic RAG in Amazon Q Business (14 août 2025) ; Hybrid RAG (6 avr. 2026) ; Managed Knowledge Base (16 juil. 2026)aws.amazon.com/about-aws/whats-new/2025/08/qbusiness-launches-agentic…aws.amazon.com/blogs/machine-learning/build-enterprise-search-for-age…
14. AWSBedrock Agents Classic maintenance mode (30 juil. 2026)docs.aws.amazon.com/bedrock
15. AnthropicIntroducing Claude (14 mars 2023) ; Claude 3 (4 mars 2024) ; Claude 3.5 Sonnet (21 juin 2024)anthropic.com/news/introducing-claudeanthropic.com/news/claude-3-familyanthropic.com/news/claude-3-5-sonnet
16. AnthropicContextual Retrieval (19 sept. 2024) ; Building Effective Agents (19 déc. 2024)anthropic.com/engineering/contextual-retrievalanthropic.com/engineering/building-effective-agents
17. AnthropicIntroducing the Model Context Protocol (25 nov. 2024) ; MCP donation and Agentic AI Foundation (9 déc. 2025)anthropic.com/news/model-context-protocolanthropic.com/news/donating-the-model-context-protocol-and-establishi…
18. AnthropicClaude 3.7 Sonnet (24 févr. 2025) ; Claude 4 (22 mai 2025) ; multi-agent research system (13 juin 2025)anthropic.com/news/claude-3-7-sonnetanthropic.com/news/claude-4anthropic.com/engineering/multi-agent-research-system
19. AnthropicEffective context engineering for AI agents (29 sept. 2025) ; Anthropic Labs (13 janv. 2026)anthropic.com/engineering/effective-context-engineering-for-ai-agentsanthropic.com/news/introducing-anthropic-labs
20. AnthropicClaude Opus 4.6 (5 févr. 2026) ; Sonnet 4.6 (17 févr. 2026) ; Fable 5 et Mythos 5 (9 juin 2026) ; Sonnet 5 (30 juin 2026) ; Opus 5 (24 juil. 2026)anthropic.com/news/claude-opus-4-6anthropic.com/news/claude-sonnet-4-6anthropic.com/news/claude-fable-5-mythos-5anthropic.com/news/claude-sonnet-5anthropic.com/news/claude-opus-5
21. OpenAIImproving Language Understanding (11 juin 2018) ; GPT-2 (14 févr. 2019) ; GPT-3 (2020) ; OpenAI API (11 juin 2020)openai.com/index/language-unsupervisedopenai.com/index/better-language-modelsopenai.com/index/language-models-are-few-shot-learnersopenai.com/index/openai-api
22. OpenAIWebGPT (16 déc. 2021) ; InstructGPT (27 janv. 2022) ; ChatGPT (30 nov. 2022) ; GPT-4 (14 mars 2023)openai.com/index/webgptopenai.com/index/instruction-followingopenai.com/index/chatgptopenai.com/index/gpt-4-research
23. OpenAIFunction calling (13 juin 2023) ; GPT-4o (13 mai 2024) ; o1-preview (12 sept. 2024) ; o3 et o4-mini (16 avr. 2025)openai.com/index/function-calling-and-other-api-updatesopenai.com/index/hello-gpt-4oopenai.com/index/introducing-openai-o1-previewopenai.com/index/introducing-o3-and-o4-mini
24. OpenAINew tools for building agents (11 mars 2025) ; gpt-oss (5 août 2025) ; GPT-5 (7 août 2025) ; AgentKit (6 oct. 2025)openai.com/index/new-tools-for-building-agentsopenai.com/index/introducing-gpt-ossopenai.com/index/introducing-gpt-5openai.com/index/introducing-agentkit
25. OpenAIComputer environment for the Responses API (11 mars 2026) ; Agents SDK (15 avr. 2026) ; Presence (22 juil. 2026)openai.com/index/equip-responses-api-computer-environmentopenai.com/index/the-next-evolution-of-the-agents-sdkopenai.com/index/introducing-openai-presence
26. OpenAIGPT-5.4 (5 mars 2026) ; GPT-5.5 (23 avr. 2026) ; GPT-5.6 Sol preview (26 juin 2026) ; GPT-5.6 (9 juil. 2026) ; Sol et Luna dans ChatGPT (6 août 2026)openai.com/index/introducing-gpt-5-4openai.com/index/introducing-gpt-5-5openai.com/index/previewing-gpt-5-6-solopenai.com/index/gpt-5-6openai.com/index/improving-gpt-5-6-sol-in-chatgpt
27. OpenAI / StripeBuy it in ChatGPT : Instant Checkout and the Agentic Commerce Protocol (sept. 2025 – févr. 2026)openai.com/index/buy-it-in-chatgpt
28. Google ResearchAttention Is All You Need (2017) ; BERT (2018)arxiv.org/abs/1706.03762arxiv.org/abs/1810.04805
29. GoogleGemini 1.0 (6 déc. 2023) ; Gemini 2.0 (11 déc. 2024) ; Gemini 2.5 (25 mars 2025) ; Gemini 3 (18 nov. 2025)blog.google/technology/ai/google-gemini-aiblog.google/technology/google-deepmind/google-gemini-ai-update-decemb…blog.google/innovation-and-ai/models-and-research/google-deepmind/gem…blog.google/products/gemini/gemini-3
30. GoogleGemini 3.1 Pro (19 févr. 2026) ; Gemini 3.5 Flash (19 mai 2026) ; Gemini 3.6 Flash (21 juil. 2026)blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…
31. GoogleAgent2Agent Protocol (9 avr. 2025) ; Agent Payments Protocol AP2 (16 sept. 2025) ; Agentic Resource Discovery (17 juin 2026)developers.googleblog.com/en/a2a-a-new-era-of-agent-interoperabilitycloud.google.com/blog/products/ai-machine-learning/announcing-agents…developers.googleblog.com/announcing-the-agentic-resource-discovery-s…
32. GoogleGemini Embedding (30 juil. 2025) ; Gemini Embedding 2 (mars et 30 avr. 2026)developers.googleblog.com/gemini-embedding-powering-rag-context-engin…blog.google/innovation-and-ai/models-and-research/gemini-models/gemin…
33. Google CloudVertex AI RAG Engine (15 janv. 2025) ; Gemini Enterprise Agent Platform (22 avr. 2026)cloud.google.com/blog/products/ai-machine-learning/introducing-vertex…cloud.google.com/blog/products/ai-machine-learning/introducing-gemini…
34. GoogleManaged Agents in Gemini API (19 mai 2026) ; contrôles de budget et audits d’outils (28 juil. 2026)blog.google/innovation-and-ai/technology/developers-tools/managed-age…blog.google/innovation-and-ai/technology/developers-tools/expanding-m…
35. Google et partenairesAgent Plugins 1.0.0 (6 août 2026)developers.googleblog.com/agent-plugins-package-your-skills-tools-and…
36. GoogleAnnonces Google I/O 2026 : agent d’achat personnel, Business Agent (mai 2026)blog.google/innovation-and-ai/technology/ai
37. Meta AIDense Passage Retrieval (2020) ; LLaMA (24 févr. 2023) ; Llama 2 (18 juil. 2023) ; Llama 3 (18 avr. 2024) ; Llama 3.1 (23 juil. 2024) ; Llama 4 (5 avr. 2025)research.facebook.com/publications/dense-passage-retrieval-for-open-d…ai.meta.com/blog/large-language-model-llama-meta-aiai.meta.com/blog/llama-2ai.meta.com/blog/meta-llama-3ai.meta.com/blog/meta-llama-3-1ai.meta.com/blog/llama-4-multimodal-intelligence
38. Microsoft ResearchAutoGen (25 sept. 2023) ; GraphRAG (avr. 2024) ; GraphRAG 1.0 (16 déc. 2024)microsoft.com/en-us/research/blog/autogen-enabling-next-generation-la…microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on…
39. Mistral AIMistral 7B (27 sept. 2023) ; Agents API (27 mai 2025) ; Mistral 3 (2 déc. 2025) ; Medium 3.5 et Work mode (22 mai 2026)mistral.ai/news/announcing-mistral-7bmistral.ai/news/agents-api
40. xAIGrok-2 (13 août 2024) ; Grok 3 (19 févr. 2025) ; Grok 4 (9 juil. 2025) ; Grok Models and Agent Toolsx.ai/newsdocs.x.ai
41. DeepSeekDeepSeek-R1 (20 janv. 2025) ; V3.2 (1ᵉʳ déc. 2025) ; V4 Preview (24 avr. 2026)api-docs.deepseek.com/news/news250120
42. Model Context ProtocolSpecification 2026-07-28 (28 juil. 2026)blog.modelcontextprotocol.io
43. Self-RAGLearning to Retrieve, Generate, and Critique through Self-Reflection (17 oct. 2023)arxiv.org/abs/2310.11511
44. CRAGCorrective Retrieval-Augmented Generation (29 janv. 2024)arxiv.org/abs/2401.15884
45. Lewis et al.Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks (2020)arxiv.org/abs/2005.11401
46. Yao et al.ReAct: Synergizing Reasoning and Acting in Language Models (2022)arxiv.org/abs/2210.03629
47. Schick et al.Toolformer: Language Models Can Teach Themselves to Use Tools (2023)arxiv.org/abs/2302.04761
48. MRKL SystemsA Modular, Neuro-Symbolic Architecture for Autonomous Agents (2022)arxiv.org/abs/2205.00445